InfinityCare
Customer Support And Flexibility JCI's Mobile Deployment Solution
InfinityCare is the term for JCI's approach to end-to-end customer support. From planning to provisioning, through billing and problem resolution,JCI is your one partner for all aspects of mobile network services:
| A single end-to-end focal point to address a corporation's mobile services needs instead of multiple carrier or reseller interfaces, bills, and processes |
| A dedicated network operations center that takes problem resolution a step beyond the capabilities of separate, individual carrier support groups |
| Specialized customer care and billing that delivers uniformity across services plus customization not possible from individual carriers |
| JCI serves as the customer's service provider, directly handling all issues affecting the user and the enterprise for best results |
The ability to deliver a complete, effective solution for mobile workers requires a provider who specializes in mobile data, employs a suite of service options, and can offer an end-to-end support.
JCI obtains network services from carriers, but is a mobile virtual network operator (MVNO), which is very different from a simple wireless service reseller. JCI offers service from multiple communications transports and assumes the responsibility to manage the underlying network operators. JCI's own network operations, billing, and customer support then add a variety of capabilities that individual wireless resellers or individual carriers simply cannot match.
As a MVNO specializing in data, JCI is focused on the complex demands of mobile data services, and has the technical skills and experience necessary to effectively manage each unique transport type.
JCI can offer additional value that resellers and carriers cannot by applying the features of our data services platform across the multiple services we manage. For example, JCI's data services platform lets us:
- Shape or groom traffic as it passes between wireless networks and the corporate network to improve overall performance for users
- Apply a variety of acceleration techniques to improve application response
- Quickly deploy innovative new service features requested by our customers
JCI's no-nonsense approach to problem ownership ensures quick and complete resolution of problems that would be a nightmare for corporations to handle through multiple carriers.
- JCI owns problems from the first call and eliminates finger-pointing
- JCI coordinates problem resolution efforts for all network services
Customers want solutions - not just technology
The goal of a corporate IT department is not to assemble a portfolio of technologies - it is to solve real business problems. JCI offers better support than a reseller, greater focus than a carrier, and a complete package of transport and feature options to enable mobile workers.
